Shipping policy

Welcome to LUCYS IN THE SKY SHOP

Thank you for choosing LUCYS IN THE SKY SHOP. We’re committed to making your shopping experience reliable and enjoyable from the moment your order is placed until it arrives at your doorstep. Please review our Shipping Policy below for important information about order processing, shipping, and delivery.

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Order Processing

After your order has been successfully placed and payment has been confirmed, our fulfillment team will begin carefully preparing your items for shipment.

Processing Time

1–3 Business Days

• Orders are processed Monday through Friday, excluding weekends and public holidays.
• Orders placed outside business hours will be processed on the next available business day.
• During holidays, promotional campaigns, or peak shopping periods, processing times may be slightly extended.
• Every order is carefully inspected before dispatch to help ensure product quality and order accuracy.

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Shipping Methods & Rates

Shipping fees are automatically calculated during checkout based on your order total.

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Order Tracking

Once your package has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates generally become available within 24–48 hours after the carrier scans your package.

You may also track your shipment at:

17TRACK

If you have any questions regarding your shipment or tracking information, please feel free to contact our Customer Support Team.

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Shipping Information

To help ensure your order is delivered successfully, please keep the following in mind:

• Please carefully verify your shipping address before completing your order.
• Shipping addresses cannot be changed after an order has entered processing.
• Orders containing multiple products may be shipped separately depending on inventory availability.
• Shipping carriers are selected according to the destination and available logistics services.
• We currently do not deliver to APO, FPO, or DPO military addresses.

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Shipping Delays

Although we make every effort to process orders promptly, unexpected delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Customs inspections
• Transportation disruptions
• Public holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Unexpected carrier delays

We sincerely appreciate your patience and understanding if an unexpected delivery delay occurs.

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Lost or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Order Number
• Photos of the shipping package
• Photos of the shipping label
• Photos of the damaged item, if applicable

Our support team will work closely with the shipping carrier to investigate the situation and help resolve the issue as promptly as possible.

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Customs & Import Charges

International orders may be subject to customs duties, VAT, taxes, or other import fees imposed by the destination country.

These charges are determined by local customs authorities and remain the responsibility of the customer.

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Business Address

The address below is provided for business correspondence only and is not our return warehouse or return address.

Please contact Customer Support before returning any merchandise to receive the correct return instructions and return address.

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Contact Us

LUCYS IN THE SKY SHOP

📧 love@lucysintheskyshop.com

Business Address

879 W Calle Valenciana
Sahuarita, AZ 85629
United States

Business Correspondence Only – Not a Return Address

If you have any questions regarding shipping or delivery, please contact love@lucysintheskyshop.com. Our Customer Support Team will respond within 24–48 business hours.

LUCYS IN THE SKY SHOP — Carefully prepared, thoughtfully shipped, and made to find its way to you.